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Likes, comments and shares can be useful. They can also distract you from the metric that matters. An ecommerce ad with 10,000 likes and no profitable sales is not a successful sales ad.
Comments from real customers, questions, tags and positive reactions can reduce uncertainty for new viewers. A strong comment section can make an ad feel more credible than an isolated brand claim.
Funny, controversial or emotionally charged ads can attract people who have no intention of buying. Engagement then becomes evidence that the content was interesting, not that the product is commercially persuasive.
Compare ads with similar reach and spend: outbound CTR, landing-page engagement, add-to-cart, purchase rate, CPA. If highly engaged ads consistently produce stronger purchase economics, engagement may be helping. If not, do not optimize toward applause.
Questions and objections reveal what customers care about. Use them to improve product pages, FAQs and future creatives. Engagement is best treated as a supporting signal and research source. For a sales campaign, the final test is still whether the attention turns into profitable customers.
Contact us. We can help separate vanity engagement from useful customer intent.